Convergys Corporation (NYSE: CVG), a global leader in relationship management, was named the Top Human Resources Outsourcing (HRO) Performer by Global Services Magazine, as part of the publication's annual Global Services 100 ranking. Convergys was also cited as a top two contact center service provider and top five BPO service provider by Global Services, which provides information on the global sourcing of IT and BPO services to corporate professionals engaged in the sourcing and management of business and technology services.
Global Services named Convergys as the Top HRO Performer based on Convergys' skilled people, vast HR process capabilities, and global delivery network.
"Convergys is honored to have been designated the Top HRO Performer for Global Services Magazine," said John Gibson, Convergys President, HR Management. "We could not have won this honor without the hard work and dedication of our people and our partners who strive daily to exceed our clients' expectation for service. Convergys' vision is to be the voice and the technology behind all superior service experiences and recognized as the leading relationship management company in the markets we serve worldwide. This designation strongly supports this important vision and our core values."
Global Services also honored Convergys in the Contact Center and BPO Services categories and named it to the Global Services 100 based on size, including revenue, employee strength, and global delivery capability. Also evaluated were clients, including client base, client references and case studies, and average contract size; skills, including depth and breadth of offerings, delivery capability, quality initiatives, and industry verticals covered; and employee factors, including attrition rate, training initiatives, and investment in employee retention.
The complete Global Services 100 list is available on www.globalservicesmedia.com
Convergys Corporation is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.