Accenture (NYSE: ACN) has extended for two additional years its contract to provide RSA UK with insurance business process outsourcing (BPO) services.
Under the original contract, signed in 2003, RSA outsourced to Accenture front-line customer service as well as back-office administration services across RSA’s sales, service, claims and customer accounting functions, supporting direct, affinity and broker customers. The initial agreement was scheduled to expire in 2010, and under terms of the agreement, Accenture will continue to provide these services through 2012.
“We extended our relationship with Accenture based on their history of delivering impressive results and their expertise in insurance, which enables them to understand the complexity of our business,” said Bill Taylor, COO, Sales and Service and Head of BPO Strategy of RSA. “In addition to cost reductions, RSA is benefiting from high service levels, which are essential for customer satisfaction and our future revenue growth.”
Deepak Sircar, global lead for Accenture’s insurance BPO services, said, “We look forward to continuing to provide high-quality and cost-competitive services to help RSA improve their operational performance, focus on growing their business and continue to deliver excellent service to their customers.”
With an almost 300 year heritage, RSA is one of the world’s leading multinational quoted insurance groups. It has the capability to write business in over 130 countries and with major operations in the UK, Scandinavia, Canada, Ireland, Asia and the Middle East and Latin America. Focusing on general insurance, it has around 22,000 employees and, in 2007, its net written premiums were £5.8bn. Within the UK, RSA is the largest commercial lines insurer, covering the insurance and risk management needs of a significant number of FTSE 100 companies. It has a full multi-distribution capability, writing business through brokers and corporate partners, direct and online. RSA is also one of the UK’s top three personal motor and household insurers.
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com.