ITS Corporation, a wholly-owned subsidiary of QinetiQ North America and a prime contract holder on the General Services Administration (GSA) ANSWER Contract, is again ranked no.1 in performance and customer satisfaction for work performed on the contract from July 2007 - June 2008.
The ANSWER contract is a 10.5 year, $25 billion worldwide contract awarded in 1999 for federally funded information technology projects. It has since been a leading vehicle for providing information technology services to the U.S. Government. The contract is currently held by ITS, General Dynamics Information Technology, Booz Allen Hamilton, Computer Sciences Corp., CSC Systems & Solutions LLC, CACI-ISS Inc., L-3 Communications Government Services, Northrop Grumman Information Technology, Science Applications International Corp. and TASC, Inc.
The GSA measures the performance of the ANSWER prime contractors annually, evaluating them with respect to timeliness of service delivery and contract deliverables, responsiveness to issues and problems, quality of service provided, satisfaction with total project cost, technical capability displayed, cooperative working relationship displayed by the contractor, a recommendation for doing future business with the company, and the overall effort displayed in performing the work.
ITS ranked no.1 among the ten ANSWER primes for the ninth consecutive year. Robert Sheehan, the GSA ANSWER Contracting Officer, said in a letter to ITS, "ITS Corporation has demonstrated a commitment to ensuring client satisfaction. The overall favorable survey rating received from clients indicates that ITS Corporation's services are citizen-centered and results-oriented. ITS Corporation has met the challenge of providing our clients with the excellent IT support and services they need to achieve their missions." With this latest award, ITS continues its streak of having earned the top honor every year since the contract was awarded in 1999.
"The survey results demonstrate again our core value of customer service," said Duane Andrews, CEO of QinetiQ North America. "We are tremendously proud of our partnership with the GSA, and of the dedicated professionals on our team who keep our government partners happy. We remain committed to continuing to give our current and future customers the same service, quality and integrity.
About QinetiQ North America
QinetiQ North America delivers world-class technology and responsive solutions to government agencies and commercial customers for many of their most urgent and complex challenges. QinetiQ North America is an independent, innovative technology provider that earns over a billion dollars in revenue operating with small company speed and agility while leveraging significant global resources. More than 6,400 QinetiQ North America engineers, scientists and other professionals have the mission knowledge and proven, reliable performance to meet the rapidly changing demands of national defense, homeland security and information assurance customers. QinetiQ North America is part of QinetiQ Group PLC, one of the world's leading defense and security technology companies. For more information, please visit www.QinetiQ-NA.com.