Convergys Corp., a company involved in relationship management, announced that Technology Marketing Corp. has honored Convergys with two Awards of Excellence from Customer Interaction Solutions Magazine, a publication in CRM, call centers, and teleservices since 1982.
According to company officials, TMC honored the Convergys Interaction Portal with the 2009 Speech Technology Excellence Award based on its ability to route customer contacts across multiple service models, including self-service, assisted service, and proactive service. When enhanced with Convergys' enterprise-wide policy management solution, Convergys Interaction Portal optimizes and adapts to changing customer dynamics in real time at the point of interaction.
TMC also named the Intervoice [R] IP Contact Center, which is part of the Convergys Interaction Portal, as the winner of the 2009 IP Contact Center Technology Pioneer Award.
"TMC's Customer Interaction Solutions Magazine has once again recognized Convergys solutions, this time with the prestigious Pioneer and Excellence Awards," said Mike Betzer, Convergys President, Relationship Technology Management. "Every day our clients tell us that customer service is their key differentiator in the market and Convergys consumer research shows that the number of consumers preferring automated channels has doubled in the last four years. This is why Convergys continues to offer a complete, end-to-end solutions portfolio that includes live agent and automation solutions that help our clients stand out by increasing their customers' satisfaction."
"These Convergys solutions have proven to have superior capabilities and have ultimately improved the bottom line for their customers," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "Technology is the key to the success of any call center, so it is my pleasure to recognize Convergys for bringing advanced, innovative technologies to market while providing high quality and superior applications."