Exervio Management Consulting is proud to recognize Jeremy Klingel, Manager in the Process Excellence practice, for his contribution to the 11th Annual Signature Customer Service and Support Professionals Conference and Expo in Seattle. Mr. Klingel was asked to present on the topic of process improvement after a white paper on the same topic was published in Consulting Magazine.
The conference was held on September 14th and 15th and focused on "A New Way of Thinking About Service and Support."
“10 Critical Steps to Embrace Cultural Change and Improve Business Processes” was presented to managers and professionals in service desks, help desks, and call centers. For more information on the event and to learn about future events online, visit www.hthts.com/signature.htm.
About Exervio Management Consulting
Exervio Management Consulting provides process improvement, business and operations analysis and information technology solutions. The company includes over 60 seasoned consulting professionals, with offices in Atlanta and Dallas and headquarters in Charlotte, NC. Exervio delivers value to local clients by deploying small teams to define business strategies, improve operational effectiveness and execute the projects required to achieve results. Additional information is available at www.exervio.com.
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