Thursday, September 10, 2009

Convergys Celebrating Six Years of Growth and Success in Philippines

Who could have imagined that after hiring its first employee in the Philippines only six years ago, Convergys would be closing-in on an employee population of more than 17,000 today? That's the success story of Convergys in the Philippines -- a story of tremendous growth and great success both for its employees and its clients -- as it celebrates its sixth anniversary.

Since opening its first contact center in Manila in 2003, the global leader in relationship management has many reasons to celebrate. It has won widespread recognition across the country, most recently receiving the Outstanding Exporter and Outstanding Employer awards at the 2009 PEZA Investors' Appreciation Day, as well as the "BPO Employer of the Year" at the 2009 International ICT Awards. This recognition adds to Convergys' long list of awards received over the course of six years in the Philippines, further distinguishing the company as the employer of choice in the country. Additionally, Convergys has experienced steady growth in the country, occupying 12 contact center facilities in the Philippines - seven located throughout metro Manila, three in Cebu City, one in Bacolod City, and one in Santa Rosa Laguna.

Marife Zamora, Convergys Vice President and Country Manager, together with her leadership team, recently celebrated the company's sixth anniversary in the Philippines by blowing out candles on six delicious birthday cakes.

"It is amazing to see how far we have come in our Philippines operations since we opened our first facility six short years ago," said Zamora.

"After hiring our first employee in March of 2003, Convergys' headcount in the Philippines has grown to more than 17,000 individuals. As we celebrate our sixth anniversary, I must thank our employees who have dedicated their time and effort to becoming the best in customer relationship management. I anticipate many more years of continued success."

Convergys' state-of-the-art facilities employ more than 17,000 men and women, providing support via telephone, web-chat, and email for a diverse portfolio of blue chip clients and their customers worldwide.

These customer interactions include a broad range of services from basic credit card welcome and activation to complex case management and technical support in both the business-to-business and business-to-consumer spaces.

Convergys Corporation is hiring for many different positions in the Philippines. Please submit resumes to or, in the Philippines, text "CVG" to 2600 from a mobile phone for information.

About Convergys

Convergys Corporation is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 70,000 employees in 83 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

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