Thursday, July 9, 2009

ITOptimizer New Release Further Simplifies Service Management Process Design

Consulting-Portal, a leading IT Service Management (ITSM) process design and implementation company, is announcing new features for ITOptimizer - its SaaS - based ITSM process design and enablement tool.

This release helps organizations further simplify IT process design, conduct comprehensive process maturity assessments and create a multitude of process reports.

The July 7th release of ITOptimizer contains:

* A powerful process design engine
* 26 ITSM process templates
o 14 ITIL V2 compliant processes and 12 ITIL V3 compliant processes
* The addition of the eAssessment module: eAssessment is a powerful and flexible assessment and reporting engine that allows users to create and manage assessments and surveys complete with:
o 10 ITSM process maturity questionnaires (Based on CMM model)
o A tool evaluation questionnaire - used to assist in selecting service management tools
o CobiT assessment questionnaires
o eAssessment reports - group comparisons, project summaries, question set answer distribution etc.

The July 7th release of ITOptimizer is available to existing clients at no additional charge.

ITOptimizer is offered through subscription license. To learn more about ITOptimizer, schedule a demo or subscribe please visit

About Consulting-Portal Inc.

Established in 1999, Consulting-Portal is an ITSM consulting company with clients across North America. It is focused on delivering services that help Fortune 500 and mid-size companies assess, design and implement robust IT Service Management processes. Services include ITSM Strategic Planning, ITSM Assessments & Roadmaps, ITSM Process Design & Implementation, a full curriculum of ITSM education including: ITIL(R), ISO20000(R) and COBIT(R) and ITOptimizer. ITOptimizer is a process design tool, based on a powerful data model, that provides automatic generation of process documentation, includes a process maturity assessment tool and detailed ITSM process templates. Consulting-Portal has offices in Atlanta, Georgia and Toronto, Ontario.


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