Customer care and billing services provider Convergys has introduced Loan Modification Solutions to enable mortgage service providers to provide refinancing products and services.
The offering includes contact center agent services, on-demand intelligent self-service automation from Convergys On-Demand Speech, inbound/outbound automation, consulting and analytics, and collections.
Andrea Ayers, president of customer management at Convergys, said: "Mortgage companies and financial services institutions are faced with managing this incredible volume of requests. They require tools that are specifically designed to help them manage the call volume while still driving a superior customer experience. Convergys Loan Modification solutions give mortgage providers a single source for the tools they need."
Convergys Loan Modification Solutions are available as a complete end-to-end suite and also as individual products or services.