Wednesday, May 6, 2009

Alpine Access Launches Consulting Service, Becomes Industry's First End-To-End Provider of Home-Based Call Center Model

Alpine Access, the premier provider of home-based customer care solutions for brand-conscious companies, today announced the launch of Alpine Access Consulting, the industry's first service dedicated to helping companies set up their own home-based call centers. Jim Ball, co-founder of Alpine Access, has returned to lead this new organization, which will provide clients with insight and advice based on the experience of developing outsourced solutions for more than 100 companies. Alpine Access Consulting will assist in all aspects of establishing and managing an at-home call center program, making Alpine Access the first end-to-end provider of at-home solutions.

As the at-home model gains industry momentum, more companies are interested in implementing the model themselves. However, they often lack the knowledge, experience or resources to create such a program. With the launch of Alpine Access Consulting, Alpine Access can now offer assistance across the entire spectrum of services for any client wanting to establish a home-based operation, whether outsourced or internally managed.

"The extraordinary benefits offered by the home-based customer service model are impossible to ignore and the increase in demand is proof of that," said Christopher Carrington, Alpine Access CEO. "Leveraging our expertise to help companies establish their own, internal home-based customer service department is a natural extension to our business. It's something clients have been requesting for a long time, and we couldn't ask for a better leader than industry veteran Jim Ball."

The Alpine Access Consulting methodology begins with a cost-benefit analysis and continues through solution development, implementation, operations, performance monitoring and periodic reviews. Whether a company needs help with recruiting, training, workforce management, technology infrastructure, security or any other aspect of operating a home-based agent program, Alpine Access Consulting will develop solutions that are tailor-made for that company.

"From the very start, Alpine Access has been about innovation," said Jim Ball. "Pioneering new services is how this company was started, so it only makes sense that we are breaking ground with Alpine Access Consulting. I'm looking forward to eliminating the learning curve for other companies and using our experience to help them establish their own programs."

As the co-founder of Alpine Access in 1998, Ball has first-hand experience on exactly what it takes to build a world-class, home-based customer service center. After launching Alpine Access, he served as strategic advisor for organizations interested in operating more efficient call centers. Prior to Alpine Access, he served as a key developer of strategy and operational direction for Innovative Services of America.

About Alpine Access

Alpine Access pioneered a distinctive home-based employee contact center model in 1998 that provides greater customer connections and premium quality results by matching an elite workforce of agents to specific client needs. With this service, customers in the retail, travel, financial and public sectors experience improved operational efficiencies and increased financial success with higher one-call resolution, greater customer satisfaction scores and larger average order sizes.

Alpine Access employs distributed home-based agents in more than a thousand cities and has been included on fastest-growing company lists such as the Inc. 500, Deloitte & Touche Fast 500 and the Denver Business Journal in each of the past several years. For more information, visit the Alpine Access website at or call 1-866-279-0585. Find Your Way Home with Alpine Access.

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