“Tough economic times demand diligent attention to detail, and IT departments can help their companies now by ensuring that outsourcing efforts are effective, and help desk teams are providing value to core operations,” says Harvey Nash USA Vice President of Technology Solutions Anna Frazzetto. Harvey Nash USA is the U.S. division of a global search and talent solutions firm, Harvey Nash Group. Frazzetto oversees the company’s IT professional services offerings.
Frazzetto will address these topics in her presentations next week during the HDI 2009 Annual Conference and Expo to be held at the Mandalay Bay Resort in Las Vegas on April 6 - 9, 2009.
A highly sought after industry speaker, Frazzetto’s sessions promise lively discussion, current examples and tips for how to improve processes to achieve performance goals. She will host:
1. Five Hallmarks of Help Desk Excellence -- Session 105
Tuesday, April 7, 2009 from 10:15am – 11:15am, and
2. Evaluating Outsourcing? Tips to Ensure Success -- Session 502
Wednesday, April 8, 2009 from 11:15am – 12:15pm
The HDI Annual Conference and Expo is the leading conference for professionals involved in IT and help desk support, external technical customer support and customer service, and IT infrastructure management. The HDI 2009 Conference features more than 100 sessions on topics for organizations at any maturity level, support professionals at all levels of responsibility, and support centers ranging from the small to globally reaching organizations. For more information, visit HDI 2009 Annual Conference and Expo
About Harvey Nash USA
Harvey Nash USA is the U.S. division of Harvey Nash, a global professional recruitment firm and IT outsourcing service provider traded on the London Stock Exchange since 1997. Around the world, Harvey Nash is committed to delivering talent and IT solutions to a broad base of clients. The Group is a trusted advisor to some of the world's leading businesses. Operating from 38 offices in the USA, Europe and Asia, Harvey Nash professionals pursue integrity and quality in providing a unique portfolio of services: executive search, IT professional services and IT staffing. To learn more, please visit http://www.harveynashusa.com.