Convergys Corporation , a global leader in relationship management, announced today that LemonIT, based in Seoul, South Korea, has agreed to sell Intervoice [R] Voice Portal solutions from Convergys.
LemonIT specializes in delivering self-service IP communications and traditional TDM technology to contact centers in a variety of vertical industries including financial services and electronics. As part of the agreement, the only voice portal solutions LemonIT will have in its portfolio will be Intervoice Solutions from Convergys.
“Our new partnership with Convergys will strengthen LemonIT’s position as a leading IP telecommunications company in Korea,” said LemonIT president Kevin Kwanyeol Lee. “We’re excited about bringing Intervoice Voice Portal to this market and being the first to introduce multi-modal applications to our customers. Intervoice voice response applications and cutting edge solutions deliver a comprehensive product offering that meets LemonIT’s goals of providing the best user experience. We are looking forward to a future of mutual success with Convergys.”
According to Datamonitor, developed countries like South Korea have strong economies, a strong technological infrastructure, and a growing need to service an ever increasingly sophisticated consumer base. In South Korea, Datamonitor sees cutting-edge communications technologies, including self-service voice portals, being used in everyday business, in the corporate world and among consumers.
“Convergys’ partnership with LemonIT will bring Intervoice Solutions into a market that enjoys the highest penetration of broadband and 3G technology in the world. Together, we will empower Korean enterprises to think differently about the customer experience through intelligent and personalized speech solutions. By leading with Intervoice Voice Portal, LemonIT will be providing their customers with more choices in meeting the growing demand of mobile self-service,” said Mike Betzer, president of Relationship Technology Management at Convergys. “We look forward to a long and successful partnership with LemonIT.”
Convergys helps clients uncover the true behavior of customers across self-service and live agent channels, balancing this with business objectives to help define and implement changes to business processes. Beyond its analytics consulting and contact center optimization expertise, Convergys supports speech application design, development, deployment, and on-going management and tuning. Convergys helps clients improve the efficiency and quality of service, reduce technology risk, and enhance the customer experience.
About LemonIT
LemonIT is an experienced systems integrator and solution development company, committed to delivering innovations. We specialize in IP communications and traditional TDM technology in contact center and self-service solutions. LemonIT provides its customers with cutting edge, best-in-class solutions. Our expertise in understanding customer requirements and delivering projects on time is what differentiates us from competitors in this industry.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
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