VoxMedia Consulting announced today an alliance with Tellme, a Microsoft subsidiary specializing in on-demand voice services, to offer enhanced voice application design and engineering services to enterprise customers. By joining Tellme's partner program, VoxMedia will provide its expertise in speech-recognition-enabled telephone applications to Tellme customers who do in-house application development.
"Together with Tellme, we are able to provide intuitive, user-friendly voice applications that will create enormous value for our enterprise customers," said Mark Levinson, President of VoxMedia Consulting.
VoxMedia brings many years of experience designing and "tuning" very successful voice applications to its clients in the financial services, travel, telecommunications, and manufacturing industries, among others. By setting the tone for the overall caller experience through excellent voice user-interface designs, these clients are experiencing higher customer satisfaction and reduced contact center expenses.
"We're confident that VoxMedia's expertise in voice-based user-interface design coupled with Tellme's on-demand voice services capabilities will provide our customers big cost savings in the way of increased IVR-based customer interactions," said Bob Crissman, General Manager Partner Programs at Tellme.
About VoxMedia Consulting
VoxMedia Consulting is a boutique consulting services firm offering voice technology planning, ROI estimates, requirements analysis, voice-user interface design, speech engineering, and application troubleshooting and "tuning" services. Founder Mark Levinson has over a dozen years experience planning, designing, building, and deploying successful voice applications. For more information about VoxMedia, visit http://www.voxmediaconsulting.com or call 781-259-0404.
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