Convergys Corporation has launched a platform-independent On-Demand Voice Authentication solution. Convergys clients and non-Convergys clients can easily implement this solution by enrolling the voice signatures of their customers and employees. Upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a traditional ID+PIN authentication.
The solution includes voice biometric security from the Voice Signature Service provided through Convergys' partnership with TradeHarbor, Inc. Convergys has a Voice Authentication Deployment Framework that includes an operations and administrator interface to provide a total enterprise solution for managing deployments, adjusting security thresholds and generating reports. In addition, any company can easily access Convergys On-Demand Voice Authentication via an API or Web services from an existing IVR/Voice Portal platform. The Web services interface delivers voice authentication in conjunction with web and mobile device applications. Furthermore, Convergys' on-demand business model has the potential to reduce deployment time to less than a month and the pay-as-you-go model can result in rapid return-on-investment, said the company.
"In these economic times, our clients have been asking us for increased authentication security for their customer self-service – for both speech and touchtone applications as well as agent-assisted transactions, but without the traditional capital expenditure hurdle," said Paul Watson, general manager, on-demand solutions, Convergys. "Our partnership with TradeHarbor has enabled us take customer service security and convenience to a new level keeping cost efficiencies in mind."
Convergys On-demand Voice Authentication is available immediately.