enherent Corp., an Information Technology Consulting Services and Solution provider announced today it has entered into a partnership agreement with Attensity to deliver solutions leveraging Attensity's text analytics software. The complementary capabilities of enherent and Attensity enable the effective management of brand reputation and the harnessing of new innovative ideas in a time when business success depends on innovation.
"We are very pleased to announce enherent as a valued partner for Attensity, said Craig Norris, CEO of Attensity. enherent brings a unique blend of capabilities - a deep history of expertise in advanced analytics, an impressive roster of customers, and a significant commitment of expert resources that can work with enterprises to attain business value by listening to the Voice of the Customer."
As more individuals use the Internet to express themselves, the potential for brand and reputation damage grows. Additionally, customer sentiment about products and services is readily available via web content, call center notes and other forms of text. Text analytics provides expanded insight from all of these text sources and enables a reduction in reputation risk by proactively managing potentially damaging content. Customer insight from these sources facilitates product and service innovation, improved customer satisfaction and increased revenues via cross-sell and up-sell opportunities.
enherent will combine Attensity's First Person Intelligence Platform with its vocabularies, analytics and subject matter expertise, to manage brand risk and provide customer insight. Pamela Fredette, Chairman and CEO of enherent said, "We are very excited about our relationship with Attensity. Brand and reputation damage is a key area of risk increasingly discussed at the Board level. Current economic conditions place a premium on understanding the customer and developing relevant products and services."
enherent is an IT consulting services firm delivering advanced analytics and collaboration, enterprise content management and infrastructure solutions to enterprise and mid-market organizations. Our solutions enable clients to create, contribute, understand and transform structured and unstructured data into actionable intelligence to enhance decision making and innovation that create competitive advantage.
Attensity provides the definitive Voice of the Customer platform built on its text analytics software technology for transforming unstructured customer feedback into actionable First Person Intelligence(TM). Attensity's First Person Intelligence is the backbone of the company's flagship offering to the enterprise as well as the law enforcement and intelligence communities for increasing customer satisfaction and improving homeland security.
The company's multi-patented technology mines the freeform text in communication channels such as emails, surveys, blogs, web forums, case files, and call center notes. Attensity's hosted and installed solutions provide insight into customer sentiment, product issues, and coded clues that enable customer relationship executives and law enforcement analysts to speed detection and meaningful response to critical events and competitive challenges. Founded in 2000, the company is headquartered in Palo Alto, Calif., with a technology center in Salt Lake City, Utah. Attensity won a "Stevie" for best new software product at the 2008 American Business Awards. More information is at http://www.attensity.com.