Tuesday, November 16, 2010

Accenture and BMC Software Expand Relationship with Technology Services and Joint Development and Delivery Agreements

Accenture (NYSE: ACN) and BMC Software (NASDAQ:BMC) have expanded their long-standing relationship with two technology agreements, one for the joint development and implementation of BMC Business Service Management (BSM) solutions and another for the provision of consulting and integration services to BMC’s Professional Services organization.

Under the first agreement, the two companies will jointly develop, market and implement packaged and custom BSM solutions. BSM provides businesses with a single, integrated IT automation and management platform. Adopting this platform approach enables customers to extract maximum return on their IT investments, while also leveraging key new technologies such as virtualization, cloud computing, and software-as-a-service (SaaS).

Accenture and BMC will focus initially on an integrated IT service management solution (ITSM) based on BMC Atrium Configuration Management Database, BMC Remedy IT Service Management Suite, and Accenture technology consulting services. The combined offerings will provide companies with an integrated IT automation and management platform that allows them to see how their IT systems are performing while also allowing them to lower their costs and accelerate business growth.

Under the second agreement, BMC will leverage Accenture technology professionals to increase the capacity of its delivery and implementation capabilities with a dedicated Accenture team providing consulting and integration services to BMC’s Professional Services organization. The new team will help implement business service management solutions for BMC and its clients.

“BMC's business service management offerings aim to help IT organizations deliver services more efficiently, reduce costs and improve application performance," said Mary Johnston Turner, IDC Enterprise Systems management research director. "IDC is seeing increasing demand for data center automation, capacity planning and analytic tools to help IT organizations streamline operations and cope with the operational complexity caused by virtualization and cloud computing. The extended relationship between Accenture and BMC directly targets these challenges."

Many major analyst firms estimate that the global market opportunity for all elements of BSM to exceed US$15 billion.

“Many of our clients are challenged by the increasing complexity of IT and the business services that IT supports,” said Rockwell Bonecutter, senior executive and Global Lead for Accenture Alliance Channel Management. “Governance and compliance requirements are escalating rapidly, and the demand for an integrated view of business process management has never been greater. This expanded relationship combines the power of BMC Software’s solutions with Accenture’s proven expertise in technology consulting services and represents a big opportunity for both companies to deliver even more value to our clients.”

John McMahon, BMC’s senior vice president for worldwide sales and services, said: “To meet their financial, service delivery, governance and compliance mandates, IT organizations must see and control all parts of their infrastructure through a single, integrated management platform. BMC’s Business Service Management software provides that platform. Designed to leverage BMC’s next generation IT management technology and Accenture’s services, this new team will enable customers to accelerate their BSM implementations and increase their return on investment.”

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately 204,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. Its home page is www.accenture.com.

About BMC Software

Business runs on IT. IT runs on BMC Software.
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC provides a comprehensive and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. (will update after earnings on 10/28)Visit www.bmc.com for more information.

1 comment:

The ITSMguy @BMCsoftware said...

The challenges IT departments face today are many — from providing system uptime in line with ever-increasing expectations, to lowering costs while maintaining high service quality, to shifting from a pure operations mode to one of driving innovation and creating new services. IT is being asked to not only do more with less, it is being asked to deliver it more quickly, cost-effectively, and accurately— and to a broader audience.
During the recent economic downturn, IT budgets experienced a 20 percent or more reduction, removing most, if not all, of the 30 percent of budget devoted to “innovation”. Not surprisingly, this has caused IT departments to scale back new services and instead focus on “just keeping the lights on”.
Today, IT departments are faced with a new set of requirements from the business — everything from rolling out new web-based services, to supporting a whole host of new types of mobile devices, to acquiring new companies or expanding again into new markets.
IT organizations that are achieving process efficiency, effectively managing costs, achieving compliance, and delivering superior service quality understand the value of an integrated IT service management platform and a forward-looking IT service management strategy. Replacing disjointed activities for incident, problem, change, release, and asset management with a unified service support strategy is the key to providing truly business-aligned services.
Simply stated, IT service management is the core area of functionality for how organizations request and support IT services — and how these services are delivered to the customer. A comprehensive IT service management platform allows you to handle service support issues today, while growing and adding additional capabilities in the future.

Learn more about our ITSM solutions at; www.bmc.com/itsm and our partnership with Accenture here; http://bit.ly/hPXjF0