Showing posts with label Business Process Management. Show all posts
Showing posts with label Business Process Management. Show all posts

Tuesday, April 12, 2011

IBM Introduces Consulting Services Practice for Business Process Management

IBM has announced a new global consulting and services practice to help companies improve the performance of core business processes such as marketing, human resources and finance, as well as industry-specific processes such as insurance claims, campaign management and compliance.

Drawing on the expertise of thousands of IBM consultants from around the world, the new practice will provide solutions at all phases of process transformation, from enterprise strategy and governance to specific process solutions. IBM business process management (BPM) and service-oriented architecture experts will provide these services from a variety of locations in the U.S. and around the world.

According to Gartner, Inc.’s recent Magic Quadrant report for Business Process Management Suites, “Gartner estimates that the size of the BPMS software market in 2009 totaled $1.9 billion in revenue, compared with $1.6 billion in 2008 – an increase of 15%.” In that report, IBM’s WebSphere Lombardi Edition is positioned in the Leaders Quadrant.1 IBM’s BPM product portfolio, which is growing at a double-digit pace, includes offerings from IBM WebSphere software and technologies from IBM’s acquisitions of Lombardi and ILOG, as well as new offerings such as IBM Case Manager.

The practice IBM is introducing today is designed to help line-of-business executives rapidly deploy technology solutions to improve business processes and to create systems for enterprise governance and centers of excellence for BPM.
To gain a competitive edge, businesses need to make their core business processes flexible enough to support business growth while improving cost structures and productivity. This is driving growth in the market for BPM software and services, as demonstrated by IBM’s double-digit BPM software sales growth and the growth in consulting engagements across several major industries.

BPM enables line of business executives to control specific processes and associated tasks, giving them true ownership of the assets that are the life blood of their businesses. These technologies are simple for executives to use and understand and can drive increased return on investment. BPM technologies also empower leaders to identify opportunities for broader improvements such as application modernization and complex system integration, providing concrete business justification for the investment.

Among the clients IBM has worked with in BPM is Lincoln Trust Company, one of the leading independent U.S. providers of self-directed IRA accounts, as well as recordkeeping, administrative and custodial services to 401(k) plans and other defined contribution plans.

“Our business process management initiatives helped us survive and even thrive through the global financial crisis,” said Helen Z. Cousins, executive vice president and chief information officer, Lincoln Trust Company. “This practice is much needed to accelerate business improvements and give control to people in each department that really run the business every day.”

Among the services, the new practice offers are:

· Analyzing core processes, identifying gaps and creating a roadmap for process transformation.
· Developing a framework for enterprise-wide business process governance.
· Creating models for new, improved, and/or optimized business processes.
· Using BPM to better orchestrate work and integrate disparate systems within and across the enterprise.
· Implementing BPM-enabled solutions.

Regulatory compliance will be one of the areas the new BPM services practice will focus on. For example, in the U.S., IBM is helping health care payers prepare to comply with regulations that require the use of new diagnostic and procedure codes by October 1, 2013. Using IBM Transformation Accelerator and Manager for ICD-10 technology based on IBM’s BPM software, IBM consultants are helping clients comply with this mandate, known as International Classification of Diseases version 10 (ICD-10). The mandate requires payers to migrate from a system involving the use of 30,000 procedure and diagnosis codes to a new code set of more than 142,000.

In retail, key BPM drivers include the need for efficiency and customer satisfaction. For example, for a global retailer whose custom-built systems were no longer able to support the company’s growth, IBM consultants are building a solution that combines proven BPM methods with IBM software. The retailer will use a single dashboard to view information on all the products moving through its supply chain that will have automated rules for handling late shipments or other exceptions, as well as the flexibility the company needs to change business rules over time without custom coding.

“Business processes are the mechanism that allow companies to execute on their strategies,” said Michael Natoli, partner and BPM executive, IBM Global Business Services. “The mission of IBM’s BPM practice is to help clients rapidly transform business processes to better support their overall enterprise strategy.”
The new practice will be part of the GBS Application Innovation Services line and complements GBS’ broader portfolio. Find more information about GBS here: http://www.ibm.com/services/us/gbs/consulting/

About Gartner’s Magic Quadrant

The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Thursday, April 7, 2011

Genpact to Acquire Headstrong for US$550 Million

Genpact Limited (NYSE: G), a global leader in business process and technology management, today announced that it has signed a definitive agreement to acquire Headstrong Corporation, a global provider of comprehensive consulting and IT services with a specialized focus in capital markets and healthcare, for cash consideration of $550 million. Genpact expects the transaction to be accretive to earnings per share on a GAAP basis in 2011. The transaction is being funded by a combination of existing cash and acquisition financing, and is expected to close by May 31, 2011, subject to customary regulatory and other conditions.

“Headstrong is a complementary high-growth business, built by talented leaders, that is an excellent fit strategically, financially, operationally and culturally. With this acquisition, we are gaining critical domain and technology expertise in the complex, but highly attractive, capital markets industry vertical. This expertise – combined with our capabilities in business process management (BPM) and Smart Decision Services that encompass analytics and reengineering – will create a uniquely powerful value proposition for clients,” said Pramod Bhasin, president and CEO of Genpact.

Headstrong is a recognized leader with formidable domain expertise in several segments of the capital markets industry vertical, such as asset management, derivatives, wealth management, prime brokerage, reference data, compliance and mortgages. With a strong mix of onsite and offshore expertise, Headstrong counts nine of the world’s top ten investment banks and three of the top five asset managers as clients. The company also has an emerging practice in healthcare administration. Headstrong has approximately 3,700 employees in seven countries and generates a significant amount of revenue from employees who are onsite with clients in the United States, the United Kingdom and Japan. Headstrong generated revenues of approximately $217 million in 2010 and Genpact expects Headstrong’s long-term growth rate to be in excess of 20% per year.

“This transaction is the next stage of our evolution and it immediately positions Headstrong to emerge as the global leader in domain-led services to the capital markets,” said Sandeep Sahai, CEO of Headstrong. “Our companies’ combined offerings create a compelling value proposition, with significant potential to offer Genpact’s extensive expertise in business process management, reengineering, high-end analytics and infrastructure support to our clients. We are also excited about adding our capabilities to Genpact’s strong client portfolio in the banking, financial services and insurance markets. Our geographical footprint will also increase, allowing us to provide these enhanced services from more locations, including in the U.S., Mexico, Poland, Hungary and China. Finally, we are all thrilled to join the Genpact team.”

Genpact’s Chief Operating Officer Tiger Tyagarajan said, “We are combining forces for our clients who seek a nimble provider with global scale, specialist knowledge and end-to-end solutions, such as through Smart Enterprise Processes (SEPSM). By enhancing our domain expertise, we can more broadly deliver our end-to-end solutions to clients in specific industry verticals. The acquisition of Headstrong will also help us expand operations in the U.S. and shift our center of gravity to be even closer to our clients.”

Genpact’s SEPSM framework and Smart Decision Services will complement Headstrong’s technology and domain capabilities. As a result, the newly-expanded company will be able to meet the growing needs of companies in the capital markets, financial services and healthcare verticals for governance, risk, compliance and back-office processing services. Sandeep Sahai and his management team will lead Genpact’s capital markets industry vertical and build the combined services and solutions that clients are seeking.

Citigroup Global Markets Inc. and UBS Securities LLC acted as the financial advisors to Genpact in this transaction and Cravath, Swaine & Moore LLP acted as outside legal counsel. Morgan Stanley & Co. Incorporated acted as exclusive financial advisor to Headstrong in this transaction and Kirkland & Ellis LLP acted as its legal counsel.

Conference Call to Discuss Transaction

Genpact management will host a conference call at 8:30 a.m. (Eastern Daylight Time) on April 6, 2011 to discuss the acquisition of Headstrong. To participate, callers can dial 1- 800-510-0178 from within the U.S. or +1 (617) 614-3450 from any other country. Thereafter, callers need to enter the participant passcode, which is 31403302. A live webcast of this event will also be made available on the Genpact Investor Relations website at http://investors.genpact.com.

For those who cannot participate in the call, a replay and podcast will be available on our website, www.genpact.com, after the end of the call. A transcript of the call will also be made available on our website.

About Headstrong

Headstrong is a global consulting and IT services company with a specialized focus in financial services. With three decades of domain expertise, Headstrong is the world’s leading offshore outsourcing company for the capital markets and securities industry. Headstrong delivers targeted domain solutions and a full complement of services, from strategy and business consulting to technology and operations, using multi-shore resources and global project management tools, methods and standards. Headstrong maintains operations in seven countries, including offshore centers in India and Manila, with more than 3,700 employees globally.

About Genpact

Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specific services. The company manages over 3,000 processes for more than 400 clients worldwide. Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. Lean and Six Sigma are an integral part of Genpact’s culture and Genpact views the management of business processes as a science. Genpact has developed Smart Enterprise Processes (SEPSM), a groundbreaking, rigorously scientific methodology for managing business processes, which focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes. Services are seamlessly delivered from a global network of centers to meet a client’s business objectives, cultural and language needs and cost reduction goals. Learn more at www.genpact.com.

Wednesday, September 15, 2010

Avio Consulting Introduces Oracle BPM Accelerators

Avio Consulting, a leading BPM consulting firm, today announced the release of a new service offering for Oracle BPM customers called Oracle BPM Accelerators. Avio’s Oracle BPM Accelerators are designed to increase the value of an Oracle BPM investment (formerly BEA’s AquaLogic BPM) by helping Oracle customers access proven best practices, improve time-to-market and speed user adoption of their Oracle BPM investment.

Avio Oracle BPM Accelerators have been designed by Avio and provide a comprehensive set of frameworks and solutions to streamline Oracle BPM implementations and provide process improvement, rapid ROI and significant cost savings throughout the Oracle BPM project lifecycle.

“Avio consultants have over 150 years implementing BPM technologies. In many cases our consultants have been working with Oracle’s BPM technology prior to the acquisition of Fuego by BEA and then later by Oracle. We know this technology inside and out. These Oracle BPM Accelerators have been specifically designed from the ground up to leverage our in-depth knowledge and experience with Oracle BPM,” said Brandon Dean, Executive Vice President of Avio Consulting. “They are designed to help a customer implement their Oracle BPM initiatives quickly in order to deliver fast and effective return on investment.”

Avio Oracle BPM Accelerators include:

  • Simple Automated Management for Environments (SAME): SAME allows organizations to quickly and consistently create and manage environments for Oracle BPM Enterprise deployments. SAME automates tasks such as environment creation, engine administration, and project deployment across project teams and environments.
  • Extended Logging Framework (ELF): ELF enables organizations to enforce logging best practices and log message consistency across Oracle BPM deployments
  • Automated Testing Framework (ATF): ATF allows organizations to conduct automated test cases by running end-to-end tests of all processes and associated components for a project. ATF allows testing of both human and system activities for comprehensive testing coverage.
  • Global Exception Management (GEM): GEM provides a platform for handling enterprise-level exceptions for Oracle BPM projects and applications. GEM delivers a proactive alerting system to ensure key process activities are executing within acceptable boundaries. In addition, GEM provides pre-built Business Activity Monitoring (BAM) dashboards to provide a visible layer for exception monitoring.
  • Avio BPM Knowledge Base: The knowledge base provides access to Avio’s extensive and constantly expanding collection of industry research, articles, methodologies, project examples and industry best practices.

“BPM is more than technology. It’s an approach to ongoing business process improvement that is particularly well-suited to situations involving frequent process change that is driven by business stakeholders,” said Michele Cantara, research vice president, Gartner. “Gartner calls this the BPM Sweet Spot. While many consulting and SI vendors are adept at using BPM technologies for process integration, far fewer have an extensive track record in delivering agile, continuous process improvement projects using BPM disciplines along with BPM technologies.”

Benefits of leveraging Avio’s Oracle BPM Accelerators:

  • Avio Accelerators offer immediate access to best practices that empower Oracle BPM customers to increase their work quality and operate at maximum capacity throughout the implementation
  • Avio Accelerators help reduce project risk by enabling organization to immediately access proven and tested best practices to ensure projects are delivered on time and on budget
  • Avio Consulting customers that leverage Oracle BPM Accelerators benefit from implementing their projects in 15% less time and decrease maintenance and support costs by up to 20%.

For more information about Avio’s Oracle BPM Accelerators please visit: www.avioconsulting.com or contact info (at) avioconsulting (dot) com.

About Avio Consulting

Avio Consulting is an innovative technology professional services firm focused on enabling enterprise agility and business process transformation through the adoption of emerging technologies such as Business Process Management (BPM) and Service Oriented Architecture (SOA). Avio Consulting bridges the gap between business and IT by using proven methodologies combined with industry expertise and best practices to solve complex business processes. Avio Consulting helps companies evaluate and select BPM and SOA software, manage the implementation of the software, and facilitate all related organizational changes to assure that each of its clients realize the full business benefits of their implementation. Avio Customers include: American Express, Best Buy, Citigroup, Procter and Gamble, United Healthcare, Watson Pharmaceuticals, Intercall. Avio Consulting is headquartered in Plano, Texas. For more information please visit www.avioconsulting.com.

Thursday, June 10, 2010

Project Consulting Group reveals shared services approach to IT project management

Project Consulting Group (PCG), one of the nation's fastest growing companies providing innovative and comprehensive project and portfolio management services, announces its findings show that a shared services approach to IT implementations drives increased collaboration, efficiency and growth.
Shared services require a user-focused approach to providing IT solutions to internal business units. This drives efficiencies, roots out redundancies and gives organizations the flexibility to determine creative sourcing options for delivering IT services. PCG sees a resurgence of shared services as a transformational approach to drive efficiencies.

The concept has been around a long time and yet shared services still present adoption challenges. Many companies whose multiple divisions display allegiance to their own systems struggle with change for improvements.

"It has proven to be advantageous to bring in an outside firm that has a solid track record in developing and sustaining the processes as well as one that understands how to overcome the cultural barriers that can impede a successful implementation," said Greg McGrane, Project Consulting Group Co-Founder and Co-Chairman.

IT in a shared services model acts like a vendor to the enterprise. It brings centralization, opportunities for best practice standards, elimination of redundancies, and the ability to choose various sourcing options that are often leveraged by more than one business unit. Business units can be charged based on usage or subscription for services. The shared services model also offers flexible delivery as well as transparency in costs and value. There continues to be a high level of interest by companies today to develop a culture of sustainable high performance and leadership as part of their project management efforts.

According to PCG Co-founder and Co-Chairman Jamie Fragola, "Savvy IT leaders realize that business processes and software are only as good as the people who manage and use the systems. Productivity and efficiencies are gained when people embrace the processes, recognize their value to the business and really become an integral part of the enterprise through a consistent philosophy of high performance."

About Project Consulting Group

Project Consulting Group (PCG), based in Minneapolis, is a pioneer in developing low-risk, high-return deployment strategies to help clients reach their goal of improved decision making at the project, program, and portfolio level. Its Project Delivery On-Demand solution is a comprehensive service model that delivers a proven framework to integrate and assimilate people, process, technology and culture, helping organizations achieve faster performance results and a competitive advantage in their ability to execute.

A longstanding partner of The Project Management Institute (PMI), PCG has one of the highest percentages of PMP certified staff of any consultancy in the nation. Our consultants have spoken at conferences around the world, and helped to rewrite the international project management certification standards on behalf of PMI. PCG was awarded the 2010 Kinetic Process Innovation Award for IT Consulting presented by High Tech Views, an online publication that spotlights technology innovation. For more information visit: www.projectconsultinggroup.com

Thursday, October 1, 2009

The Casey Group Offers Complimentary Assessment of Business Processes and IT Projects

While most companies recognize the need to better leverage technology to improve business performance, they often lack the internal expertise and time needed to drive changes in their business processes and IT functions, says Jerry Auriemma, Chief Marketing Officer of The Casey Group.

With a senior, broadly experienced team, The Casey Group has an outstanding track record of improving clients' business processes and IT projects so they are aligned with the company's corporate goals and objectives, adds Auriemma. Today, the New Jersey-based IT service company announces that it is offering a complimentary technology assessment to new clients.

By initiating engagements in this fashion, The Casey Group assures that solutions are based on client needs and capabilities with a strong focus on improving the overall bottom line. While financial improvement is always very important, a down economy makes it critical. However, it is also very important that solutions provide flexibility for future growth.

"Since the criticality and complexity of IT is daunting for most companies to manage completely on their own," said Auriemma. "The Casey Group's services synchronize with our client's business goals so their overall IT infrastructure optimally supports their customers, employees, and partners' needs for today and the future."

The Casey Group provides three major services: Business Process Consulting, Applications Development, and Managed IT Infrastructure Services across multiple industries. Whether the client is large or small, The Casey Group's resources provide a team approach that address client's business goals and objectives.

"With 20 years in business, we are capable of serving a broad spectrum of companies from local accounting, medical and law practices, to global Fortune 500 companies," said The Casey Group's President, Richard Casey. "Our technology consulting has the staying power and strong track record of success to deliver improved performance of client's IT infrastructure particularly in the areas of customer-facing applications such as account services, e-commerce, and order management."

The Casey Group's strength lies within the 100+ professionals in the company that have the collective depth and breadth of experience to advise, recommend, architect, implement, and manage mission critical projects. Knowledge on these fronts has enabled The Casey Group to achieve Microsoft Gold and IBM Advanced Business Partner status. The company has extensive experience with IBM Websphere and Microsoft.net Development platforms. Using these tools and other best in class technologies enables The Casey Group to support and extend clients' legacy and mainframe applications, integrate e-commerce solutions, and guide ongoing client demands for continuous IT improvements.

About The Casey Group

Since it's founding in 1989, The Casey Group strives to strategically develop and integrate business processes with software development and information technology services that enhance revenue and reduce expenses. To learn more about The Casey Group, visit http://www.thecaseygroup.com.

Tuesday, September 29, 2009

Ardent Management Consulting Awarded Contract to Support Homeland Security’s Enterprise Geospatial Information Infrastructure (GII)

Ardent Management Consulting (ArdentMC) today announced the competitive award of a multi-year contract to deliver geospatial strategic planning and information technology services to the Department of Homeland Security. The DHS Geospatial Information Infrastructure (GII) is the defined and implemented architecture supporting enterprise-wide geospatial initiatives for DHS.

ArdentMC resources will work closely with DHS stakeholders, mission managers, and support staff to migrate the GII to multiple DHS Data Centers. As DHS components integrate their existing systems with the GII, the Geospatial Management Office (GMO) will use ArdentMC to assist those components in their physical migration and integration, working towards a unified use of DHS data center capabilities and a common approach to geospatial initiatives.

“ArdentMC is pleased to have been selected by DHS to assist in this important mission. ArdentMC’s history of working with DHS on geospatial-related efforts made us a natural fit to evolve the overall architecture for the GII. We look forward to increasing the value of common geospatial services for DHS users.” - Brandon LaBonte, CEO of ArdentMC.

The Geospatial Management Office within the Department of Homeland Security provides direct geospatial support to components with respect to their mission needs. The addition of ArdentMC provides the GMO with proven technical resources, not only to formalize the Geospatial Enterprise Architecture vision, but also implement user-driven geospatial capabilities for the Department. ArdentMC’s contract is managed from the Geospatial Management Office at DHS, a division within the Office of the Applied Technology.

About ArdentMC

As a small business in Virginia with offices in Front Royal and Reston, Ardent Management Consulting is a results-oriented program management and IT consulting firm specializing in large-scale program management, business process consulting and complex systems integration for clients ranging from the U.S. Department of Homeland Security, Department of Defense, and Federal Civilian agencies, as well as Fortune 500 entities within the private sector. ArdentMC was founded on the principal that serving our clients is a privilege — and that succeeding in solution delivery for our clients’ missions requires superior, highly dedicated resources, a focus on execution, and never-ending commitment to excellence.

For more information about ArdentMC, please visit http://www.ardentmc.com/.

Deloitte Deploys IDS Scheer's Aris Platform

IDS Scheer, an international solution provider of Business Process Management (BPM), announced that Deloitte Touche Tohmatsu will standardize its IndustryPrint business process management content on the Aris Platform.

Deloitte said its IndustryPrint is a set of business processes for 26 market segments which will now be modeled, documented, maintained and used for client deployments using the Aris process repository. By standardizing on Aris and integrating it with the IndustryPrint content, Deloitte said it will be able to deploy a consistent approach to process modeling and process improvement.

IndustryPrint provides a working solution in a given industry and a common language for communication and collaboration on prospective design processes. IndustryPrint helps begin the illustration and documentation of improved business processes, defines and depicts process scope, and allows reuse of Deloitte's practices.

IndustryPrint processes can also be modified to reflect differences in a company's own particular business requirements. Additionally, IndustryPrints are mapped to Enterprise Resource Planning applications to accelerate technology solutions. Aris delivers a set of software tools and methods that provide the basis for sustainable process management and establishes a structure for process governance.

"We are thrilled Deloitte has selected Aris as a strategic delivery platform for its services," said Peter Gerard, CEO of IDS Scheer AG. "Deloitte's selection of Aris demonstrates its strength and value, and underscores the market positioning of Aris as the industry standard for Business Process Management."

IDS Scheer is a developer of Business Process Management (BPM) software, solutions and services for corporations and public organizations.

Wednesday, September 16, 2009

IDS Scheer’s ARIS Selected to Standardize Deloitte’s Business Process Modeling Approach

IDS Scheer, the leading international solution provider of Business Process Management (BPM), today announced that Deloitte Touche Tohmatsu will standardize its IndustryPrint business process management content on the ARIS Platform. Deloitte’s IndustryPrint is a set of best-in-class business processes for 26 market segments which will now be modeled, documented, maintained and used for client deployments using the ARIS process repository. By standardizing on ARIS and integrating it with the IndustryPrint content, Deloitte will deploy a consistent approach to process modeling and process improvement.

IndustryPrint accelerates process improvement by providing a working solution in a given industry and a common language for communication and collaboration on prospective design processes. IndustryPrint helps jumpstart the illustration and documentation of improved business processes, defines and depicts process scope, and allows reuse of Deloitte’s leading practices. IndustryPrint processes can also be modified to reflect key differences in a company’s own particular business requirements. Additionally, IndustryPrints are mapped to market-leading Enterprise Resource Planning applications to accelerate technology solutions. Standardizing the delivery of Deloitte’s market leading IndustryPrint process models on ARIS is an important element of Deloitte’s global service capabilities.

ARIS delivers a set of software tools and methods that provide the basis for sustainable process management and establishes a structure for process governance. Companies standardize their processes using ARIS as a master process repository in order to provide enterprise transparency and make better business decisions. Companies with strong process management capabilities are better positioned to rapidly respond to changing market conditions by making smarter and more informed decisions that can be executed quickly. By using ARIS, organizations can streamline their operations, reduce costs, and improve consistency.

“We are thrilled Deloitte has selected ARIS as a strategic delivery platform for its services,” said Peter GĂ©rard, CEO of IDS Scheer AG. “Deloitte’s selection of ARIS demonstrates its strength and value, and underscores the market positioning of ARIS as the industry standard for Business Process Management.”

About IDS Scheer

IDS Scheer is the market leader in Business Process Management (BPM) software, solutions and services for corporations and public organizations worldwide. With its unrivaled ARIS Platform for Process Excellence, the company offers an integrated, comprehensive solution portfolio for the strategy, design, implementation and controlling of business processes; allowing companies to continuously improve their overall business performance. Utilizing the ARIS Value Engineering (AVE) approach, IDS Scheer consultants bridge the gap between corporate strategy, business processes, IT solutions and process controlling. Approximately 2,760 employees in over 70 countries serve the company’s 7,500 customers. In 2008, IDS Scheer’s revenues reached 399.1 million Euro (preliminary). Established in 1984 by Prof. August-Wilhelm Scheer, IDS Scheer is listed in the TecDAX on the Frankfurt Stock Exchange (Germany).

For more information, please visit: www.ids-scheer.com.