Pepco Holdings Inc. POM -0.78% , one of the largest energy delivery companies in the U.S.'s mid-Atlantic region, has selected Accenture ACN -2.59% to set up an integrated Network Operations Center (NOC) to expand the utility's ability to monitor technology that supports its deployment of smart grid components, specifically an advanced meter infrastructure and distribution automation system.
PHI's Network Operations Center, at its core an integrated network management system, will monitor and proactively manage multiple communications devices and technologies, and the data they produce, implemented throughout the company's electricity grid. The Network Operations Center will enable PHI to more quickly identify problems on the electric system and reduce the time to resolve them. "The integrated network management system is one aspect of our continuous efforts to improve our service level and our customers' experience," said Karen Lefkowitz, Vice President, Business Transformation, at PHI. "We chose Accenture for their expertise in smart grid technology and in building scalable operations that have proven customer benefits."
Accenture will provide technology consulting services to strategize, plan, analyze, design, test and implement the project. It will implement NOC processes and IT solutions for fault management, performance management, configuration management, security management and inventory management compliant with the North American Electric Reliability Council (NERC) and National Institutes of Standards and Technology (NIST) standards. When fully implemented, the Network Operations Center will provide PHI with a range of functional abilities such as fault notification and analysis, performance data management and capacity planning, network access control and systems authentication, among others.
In addition, Accenture will provide NOC process development and training to PHI's Network Operations Center personnel. Accenture will leverage its capabilities including the Accenture Delivery Methodology and its NOC assets to help PHI in planning and implementing the Network Operations Center.
David M. Rouls, managing director, Accenture Smart Grid Services, said, "The project is critical to the success of a smart grid deployment. Accenture will draw on our experience in the utility sector and with network technologies to help PHI realize the full benefits of a smart grid network."
About Pepco Holdings, Inc.
Pepco Holdings, Inc. is one of the largest energy delivery companies in the mid-Atlantic region, serving about 1.9 million customers in Delaware, the District of Columbia, Maryland and New Jersey . PHI subsidiaries Pepco, Delmarva Power and Atlantic City Electric provide regulated electricity service; Delmarva Power also provides natural gas service. PHI provides retail energy products and services through Pepco Energy Services.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 223,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. Its home page is www.accenture.com.