Wipro Technologies, the Global Consulting, System Integration and Outsourcing business of Wipro Limited (NYSE:WIT), today announced that Equaterra, independent sourcing advisors in more than 60 countries, shows Wipro as a leader for client satisfaction in its detailed UK IT service provider performance study. This annual report, recognised today as the most extensive and representative 'perception study' on the issues of Information and Communication Technology (ICT) sourcing, evaluated more than 650 outsourcing contracts held by over 220 of the UK’s top IT spending organisations. The study evaluated 25 service providers on the basis of responses from the CIO, CFO of the client organisations.
Wipro achieved 80% client satisfaction level amongst those surveyed, an 8% increase y-o-y, moving from 8th position last year to 1st place in 12 months. In addition, Wipro also ranked 1st on Pricing and Governance and also achieved Top 3 status for Quality, Flexibility, Relationship Management and Client Referrals.
“We are delighted by the results of this important UK market study,” says Jeff Heenan Jalil, Head of Europe, Wipro Technologies. “We appreciate the recognition our clients have awarded us. We will continue to increase our investment in our people, building our industry capabilities and in expanding our footprint into new geographies. These results clearly demonstrate how an empowered team, with strong end-user engagement, can make a difference within what remain tough economic conditions.”
The study also confirmed Wipro’s strategic position in the UK market, with a 72% score on the strategic relationship KPI highlighting Wipro’s long-term commitment to the client relationship and end-user business objectives. Wipro’s No. 1 ranking for pricing and governance sets the foundation for Wipro to deliver more quickly the benefits of an adaptable enterprise sourcing platform. The IT major’s continued investment in consulting and technology services has also been awarded with #1 satisfaction ranking in Infrastructure Management.
With 35 offices and 20 delivery centres spanning both Western and Eastern Europe, Wipro provides consulting, System Integration and outsourcing services to a broad client-base across multiple industries.
EquaTerra sourcing advisors help clients achieve sustainable value in their IT and business processes. Our advisors average more than 20 years of industry experience and have supported over 2000 transformation and outsourcing projects across more than 60 countries.