Deloitte Consulting LLP announced today that it has earned the top consultancy recognition within CRM magazine's 2009 "CRM Market Awards." This is the second consecutive year the magazine has named Deloitte as its top consultancy.
"Deloitte's unique ability to successfully bring together strategy, people and technology to help companies in their efforts to solve complex business issues continues to differentiate us in the marketplace," said Jim Davis, principal, Deloitte Consulting LLP and CRM offering leader. "We are honored that CRM magazine has recognized us again this year with the top 'Consultancies' Market Award."
According to CRM magazine, "Analysts praise [Deloitte] for delivering exceptional customer service, but also a commitment to furthering its vision." Analyst Leslie Ament, associate director of information technology research with Kennedy Information, commented in CRM magazine, "Deloitte paved the way for exploration into capabilities and service-line offerings that bring decision science and business intelligence into its approach to customer management."
Ament also highlighted Deloitte's unique access to tax and audit capabilities, saying, "When Deloitte approaches any project -- CRM, pure strategy, or operational management -- they can bring to the table ... risk and audit capabilities ... It is a different approach and if I were a client, I might consider that a value-add."
Deloitte beat out its competition in an extensive three-month process and a proprietary rating formula that involves industry analysts, financial and corporate information, assessments of services offered and scores reflecting customer satisfaction.
"To stay competitive in a challenging economy, companies must come up with innovative ways to improve their customer relationship efforts. This is exactly what Deloitte has done," said David Myron, CRM magazine's editorial director. "We congratulate Deloitte on its achievement of excellence and hope its CRM efforts continue to succeed."
An expanded version of Deloitte's recognition and profile has been published in the September 2009 issue of CRM magazine, which is now in print. The digital NXTBook edition of the issue and the online content is also available at http://www.destinationCRM.com.
Please contact Britton Josey at +1 404 220 1334 or bjosey@deloitte.com to schedule an interview with Jim Davis.
About Deloitte
As used in this document, "Deloitte" means Deloitte Consulting LLP and Deloitte Services LP, separate subsidiaries of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
About CRM magazine
CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at http://www.destinationCRM.com, or on Twitter at @CRM and @destinationCRM. The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.
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