Convergys Opens its Biggest Facility in Philippines Mall

Convergys Corp., a customer relationship management company, will open its 12th and the largest facility in the Philippines. New Video Series by Don Miller
President Gloria Arroyo will lead the dedication of the new facility on Thursday, Oct. 22. The facility encompasses over 17,000 square meters located in Glorietta 5 along Ayala Avenue in Makati City and can hold 2,050 employees.

It is the first Convergys site to offer the convenience of a shopping mall on its lower floors and includes executive and administrative offices, training rooms, conference rooms, and employee lounges.

To cap the celebration, Convergys will host Runway to Your Dreams, a special fashion show in cooperation with Bench. Walking the runway with professional models will be selected Convergys employees from its 12 sites nationwide.

Convergys has experienced an unprecedented growth in its six years of operations in the Philippines. From 200 employees upon opening just six years ago, it now counts over 17,500 employees on sites across Metro Manila, Cebu, Bacolod and Sta. Rosa, Laguna.

Convergys employs more than 70,000 people across its facilities.

Convergys is now the largest BPO provider in Cebu City with over 3,300 employees throughout three contact center facilities.

Within five years, Convergys has established 12 contact centers in the Philippines - seven located in Metro Manila, three in Cebu City, one in Bacolod City, and one in Santa Rosa, Laguna.

Convergys contact centers in the Philippines provide both relationship management and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as "back office" application and document processing.

All Convergys facilities are closely integrated into Convergys' "Global Assurance Network. This gives Convergys control of its end-to-end operations and processes, and assures high redundancy and flexibility for its clients.