West Monroe Partners, a full-service business and technology consultancy, today announced that it is expanding its Managed Services practice, which provides scheduled and on-call IT services and systems monitoring for mid-sized enterprises. Mark Nelson, a member of the company's management team, will serve as the practice's leader on a full-time basis. In addition, Justin Stefano, an experienced IT services management consultant, has joined West Monroe Partners as a senior manager supporting the expanded practice.
Since its inception in 2002, West Monroe Partners has provided managed services for organizations across a variety of industries, including private equity, capital markets, wealth management, professional services, and healthcare--providing both routine and proactive support for a variety of infrastructure needs. These services include help desk and user support, infrastructure support (networks, servers, printers, desktops, etc.), vendor support, and hosted solutions. West Monroe Partners' Managed Services practice also provides seasoned IT consultants to assist with IT strategy and budgeting or to serve as interim or part-time technology leaders for organizations that lack senior IT resources.
"Today's mid-market organizations have fast-evolving technology needs, but their budgets often don't permit a full complement of technology skills required to run their businesses effectively and/or they need to ensure their resources are focused on high-value activities," said Nelson, who also has led the infrastructure services aspects of West Monroe Partners' Technology Solutions practice. "Our approach, which emphasizes both proactive maintenance and prudent planning for the future, has resonated very well and helped an array of clients achieve their business goals. We welcome the addition of Justin Stefano and the experience and added capabilities he brings to our practice and clients."
West Monroe Partners is adding new monitoring and maintenance tools, as well as IT service management capabilities to its dedicated Managed Services team. The addition of Stefano, formerly vice president and ITIL (Information Technology Infrastructure Library) practice leader for Five9 Technologies, LLC, adds substantial experience in process and systems assessment, IT asset and service management strategy, IT governance and compliance strategy, global support structures, and program management.
About West Monroe Partners
West Monroe Partners is a full-service provider of business and technology solutions with offices in Chicago, Columbus, Dallas, Montreal, New York, Seattle, and Toronto. Our more than 200 consulting professionals partner with clients across a range of industries, harnessing our collective experience to produce better business results. Named one of Consulting Magazine's "Small Jewels" and one of its 2007 "Best Firms to Work For," West Monroe Partners offers a refreshing, flexible approach tailored to our clients' priorities, budgets, capabilities, and environment. Visit our website at www.westmonroepartners.com.
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