Convergys Corporation (NYSE: CVG), a global leader in relationship management, announces a contract renewal with the United States Postal Service. Since 2003, Convergys has provided the Postal Service with customer service support at three U.S. contact centers. This extension is the second two-year renewal of the contract.
Convergys will provide the customer service support by leveraging its relationship management solutions portfolio, which includes Customer Service Solutions (live agent support), Multichannel Automation Solutions (automated speech, e-mail) and Back Office Solutions. Convergys will also continue to answer the popular (800) ASK-USPS toll-free number and provide analytics for a customer intelligence program that constantly measures customer satisfaction.
"Convergys has provided customer service support to the Postal Service for the past six years with an end-to-end solutions portfolio that meets the needs of today's consumer for both self-service and live agent support," said Paul Colangelo, Vice President of Government Solutions for Convergys. "Convergys will continue to support the USPS in providing its customers with the highest level of customer service."
Convergys helps governments and government-related agencies to accomplish citizen-centric missions through a wide range of technology, consulting, and customer management solutions. These solutions leverage private sector best practices in relationship management, including customer and employee solutions, enhancing the citizen experience through enterprise effectiveness, workforce management, e-learning, multichannel automation, back office solutions, collections, and shared services.
Convergys Corporation is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 75,000 employees in 86 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com.