Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Advanced Info Service PLC (AIS), the largest wireless operator in Thailand, has successfully deployed Infinys [R] Rating and Billing 3.0, designed specifically for service providers as part of Convergys’ BSS/OSS solution portfolio, to support future subscriber growth plans.
A longstanding Convergys client, AIS chose to deploy Convergys’ Infinys 3.0 to support the launch of on-demand 3G services and upgraded network capacity for its customers. AIS is also taking advantage of new product functionality available in Infinys 3.0 including Costed Event Partitioning (CEP) and Distributed Revenue Processing (DRP), to improve performance and enhance operational processes throughout its business.
Convergys completed the upgrade on time and on budget, successfully migrating over seven million accounts onto Infinys Rating and Billing 3.0 in the process.
“Convergys is to be congratulated for the smooth transition to Infinys 3.0. The Convergys team worked well with AIS to identify potential issues in the transition, successfully minimizing any impact to AIS’ billing and rating environment,” said Arpattra Sringkarrinkul, Executive Vice President of Solutions for AIS. “With Infinys 3.0 now in place, AIS can offer the best packages of services to our customers and enjoy a stronger competitive edge in postpaid services.”
“The commitment from AIS senior management to the Infinys 3.0 deployment has been excellent. It reflects AIS’ understanding of the wireless marketplace, its customers, and how best to garner future opportunities for revenue growth within the business,” said Iain Hackett, Convergys Vice President and General Manager, Asia Pacific. “By upgrading to Infinys, AIS will be able to act on these opportunities and give its customers the enhanced services they demand”
Currently, Convergys’ consulting services team is helping AIS increase customer loyalty and sales, turning the contact center into a sales and service center.
Infinys Series 3.0 continues the momentum Convergys initiated in 2007 by building out a strong, diverse, and well-positioned BSS/OSS footprint to address the critical issues that face communication service providers today. Convergys’ expanded end-to-end customer care and business support system delivers innovative support of convergent services leveraging real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus primarily on building valuable relationships with their customers.
About AIS
Advanced Info Service Plc. or AIS is the leading mobile telephone operator in Thailand with more than 26 million subscribers today. AIS provides services under the product names of GSM Advance and Prepaid One-2-Call. The four key strategies behind AIS' success include Network Excellence, Technology Excellence, Service Excellence, and People Excellence, all of which play a crucial role in providing service. AIS believes that "Only truly excellent quality service creates the highest satisfaction to our service users."
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 81 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com.
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